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Clover’s Accessibility Statement

Equal Access and Opportunity

Digital inclusion is the ability of all individuals to participate in and benefit from today’s growing connected society. According to the World Health Organization about 15% of the global population, more than one billion people have some sort of disability. This number is expected to double to 2 billion by 2050.

Our digital world must become more accessible to provide equal access and equal opportunity to people with diverse abilities. The UN Convention on the Rights of Persons with Disabilities recognizes access to information via technology, including the web, as a basic human right. Accessibility embodies the principles of social and digital inclusion for people with disabilities as well as older people, people in rural areas, and people in developing countries.

Commitment

At Clover, our commitment to the key principles behind accessibility and digital inclusion drives us to design and develop solutions that everyone, including people with disabilities, can independently consume and interact with.

We are on an ongoing journey to build out and accelerate our digital accessibility program and disability inclusion initiatives to improve the accessibility of all our solutions for people with disabilities. Come join us as we continue to learn, grow and move forward.

Measures to Support Accessibility

To improve the accessibility of our products and services, we are adding resources and modifying our processes, procedures and frameworks to better enable our content and systems to deliver digital information and services that are designed to meet the spirit and requirements of disability law and accessibility standards. Clover Accessibility Measures Include:

  • Dedicated Accessibility Program office with dedicated staff

  • Accessibility help desk

  • Design and development processes to incorporate accessibility throughout the product lifecycle

  • Integrating accessibility into our procurement practices

  • Launching accessibility training

  • Inclusion of people with disabilities in our design personas

  • Third-party accessibility audits of our technologies

Conformance

The accessibility standard from the World Wide Web Consortium (W3C) is the Web Content Accessibility Guidelines (WCAG). It defines requirements for designers and developers to improve accessibility of digital content for people with disabilities. It identifies three levels of conformance: Level A, Level AA, and Level AAA. At Clover, we endeavor to build to the W3C’s WCAG 2.1 Level AA international standard in our efforts to comply with global requirements.

Feedback

We welcome your feedback on the accessibility of Clover products and services. Please let us know if you encounter any accessibility barriers by contacting Clover’s Accessibility Team:

  • E-mail: Accessibility@Clover.com

  • Mailing Address: Clover Network, LLC 415 N. Mathilda Ave. Sunnyvale, CA 94085

  • Please provide the following:

  • Where you encountered a barrier that prevented or delayed you in completing a task with a Clover product (device, web page, app, or communication)

  • What task were you attempting when you encountered a barrier

  • Your contact information (email, phone, or address)

We try to respond to feedback and comments within 10 business days.