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Clover’s Accessibility Statement

Equal Access and Opportunity

Digital inclusion is the ability of all individuals to participate in and benefit from today’s growing connected society. According to the World Health Organization about 15% of the global population, more than one billion people have some sort of disability. This number is expected to double to 2 billion by 2050.

Our digital world must become more accessible to provide equal access and equal opportunity to people with diverse abilities. The UN Convention on the Rights of Persons with Disabilities recognizes access to information via technology, including the web, as a basic human right. Accessibility embodies the principles of social and digital inclusion for people with disabilities as well as older people, people in rural areas, and people in developing countries.

Commitment

At Clover, our commitment to the key principles behind accessibility and digital inclusion drives us to design and develop solutions that everyone, including people with disabilities, can independently consume and interact with.

We are on an ongoing journey to build out and accelerate our digital accessibility program and disability inclusion initiatives to improve the accessibility of all our solutions for people with disabilities. Come join us as we continue to learn, grow and move forward.

Measures to Support Accessibility

To improve the accessibility of our products and services, we are adding resources and modifying our processes, procedures and frameworks to better enable our content and systems to deliver digital information and services that are designed to meet the spirit and requirements of disability law and accessibility standards. Clover Accessibility Measures Include:

  • Dedicated Accessibility Program office with dedicated staff
  • Accessibility help desk
  • Design and development processes to incorporate accessibility throughout the product lifecycle
  • Integrating accessibility into our procurement practices
  • Launching accessibility training
  • Inclusion of people with disabilities in our design personas
  • Third-party accessibility audits of our technologies

Conformance

The accessibility standard from the World Wide Web Consortium (W3C) is the Web Content Accessibility Guidelines (WCAG). It defines requirements for designers and developers to improve accessibility of digital content for people with disabilities. It identifies three levels of conformance: Level A, Level AA, and Level AAA. At Clover, we endeavor to build to the W3C’s WCAG 2.1 Level AA international standard in our efforts to comply with global requirements.

Feedback

We welcome your feedback on the accessibility of Clover products and services. Please let us know if you encounter any accessibility barriers by contacting Clover’s Accessibility Team:

  • E-mail: Accessibility@Clover.com
  • Mailing Address: Clover Network, LLC 415 N. Mathilda Ave. Sunnyvale, CA 94085

We try to respond to feedback and comments within 10 business days.

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*Promotion available for new Clover Business Solutions merchants who have not previously had a Clover account or processed with First Data Merchant Solutions LLC. Clover accounts are subject to approval, including credit approval. Selecting a Clover point-of-sale credit card processing device does not convey or guarantee approval. Clover devices are only shipped after the application is approved. To be eligible, merchant must: (1) apply for the account through our the online Clover website shopping experience, (2) purchase a Clover Hardware or Software Subscription, (3) be credit approved no later than 12/31/23, (4) activate account by submitting a batch of $25 or more in sales within 30 calendar days from approval date, (5) Processing $10,000 or greater in card transactions within the first four billing cycles. Additional fees may apply to certain Clover apps, services or activated accounts. Promotional offer excludes Payeezy. Eligibility is determined at our sole discretion. Limit of one reward per business relationship, regardless of the number of business locations. Offer is not valid with any other offer and is subject to change without notice. Requires a 3-year contract. All other terms and conditions apply. Offer expires December 31, 2023. All pricing and promotions presented on clover.com are for new merchant acquiring customers only. Merchants currently processing on First Data systems and merchants that have processed on First Data systems during the previous 90 days are not eligible for offers and pricing on clover.com.

When applying for the Clover Account experience without hardware, the monthly software fee is waived for 90 days. After the 90-day trial period, the cost for Virtual Terminal is $14.95 per month when no other software plan is in effect. Trial period and monthly cost is subject to change. Terms and conditions apply.

First Data Merchant Services, LLC, doing business as Clover Business Solutions, is a registered ISO of Pathward N.A., Sioux Falls, SD; and Wells Fargo Bank N.A., Concord, CA

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