<--- Clover PracticePay Help /Clover Devices
Troubleshoot a printer
Rule out common issues
If receipts are not printing as expected, there are a few troubleshooting steps you can take to address the issue:
1. Check the paper roll:
Ensure that the receipt paper roll is correctly installed and has not run out. Use thermal paper rolls measuring 2 1/4 inches wide by 85 feet long (5.7 cm by 25.9 m).
Make sure the paper roll is not jammed and is feeding correctly.
2. Clean the print head:
Turn off the device and unplug it.
Use a soft, lint-free cloth to gently clean the print head to make sure there is no dust or debris obstructing it.
3. Verify settings:
Check the printer settings on the device to make sure it is configured correctly for receipt printing.
Navigate to the printer settings in the device’s menu to confirm or adjust them.
4. Use device diagnostics:
On the Clover device home screen, tap Diagnostics.
From there, you can view the printer status and queue.
5. Update firmware: Ensure your device is up to date.
6. Restart device: Power off the device, wait a few minutes, and power it back on.
7. Inspect receipts: Ensure receipts are not damaged or of poor quality.
Print a test receipt
1. Open the Printers app.
2. Select your printer.
3. Tap Print test receipt.
Replace paper in printer
To replace the receipt paper in your handheld Flex and the Mini, use thermal paper rolls measuring 2 1/4 inches (5.7 cm) wide by 85 feet (25.9 m) long.
1. Locate the receipt paper door on the back of the device.
2. Open the paper compartment by pulling the top of the receipt paper door towards you.
3. Remove the empty roll of paper.
4. Insert the new roll so that the end extends straight out of the slot in the top of the paper door.
5. Close the paper door until it clicks.
6. On the display screen, tap Print a Test Receipt.
Contact us
Clover Support at (855) 280-4508 (9 AM–8 PM Eastern Time)