Ready to use Clover to manage your PracticePay™ business? This guide will get you up and running with your Clover devices and ensure all important operational settings are in place.
Before you begin
Get to know your Clover device
Know your Clover device and accessories
Review the guidance for your device to learn how your physical device and available accessories work.
Device care and troubleshooting
Review the care and troubleshooting guidance to learn proper care and storage practices for your device, as well as best practices for troubleshooting potential issues.
Connectivity requirements and best practices
Whether you're setting up a Flex for on-the-go payments or unboxing a Mini 3 for your front counter, use this guide to get started with your device.
Ensure a strong and stable internet connection: A stable internet connection is required to activate devices, download apps, and process payments. Depending on your hardware, you can connect using Ethernet, Wi‑Fi, or cellular/SIM on supported devices.
Check that your connection is fast enough: Go to speedtest.net and run a speed test. The recommended speed is a minimum of 8 Mbps download and 384 kbps upload. If you can, use Ethernet for the most stable connection.
Use a Wi-Fi that meets Clover requirements: When setting up your device, select a password-protected Wi‑Fi network with WPA2 security. If you want to add or forget a Wi-Fi network after setting up, you can access Device Settings by swiping down from the top of the screen at any time.
Limit other devices and equipment on your network: For extra security and to keep your devices from competing for bandwidth, we recommend creating two networks, one for guests and one for business needs, with different passwords. Check the manual for your router if you're not sure how to create a guest network.
Avoid using hotspots: Hotspots can be unstable and slow, and may not support multiple devices well. If you absolutely must use a hotspot, don't connect anything to it besides Clover devices.
Activate and secure your Clover device
The first time you turn on your Clover device, you need to complete the steps to activate the device and set it up for use.
Prerequisites
Before activating, make sure:
You have the device activation code provided by our product delivery team during the setup call. If you need the activation code, contact Clover Support at (855) 280-4508 (Monday–Friday, 9 AM–8 PM Eastern Time)
Your Wi-Fi router is set up, connected to the internet, and has a security level of WPA or WPA2. Your network needs to be a closed, protected, secure network to process payment transactions.
Activate your device
Remove the protective plastic film on the display screen.
Switch on the device by pressing the power button on the right side until the Clover logo appears.
On the display, choose your language.
Connect to the internet (Wi‑Fi or cellular, if available).
When prompted, enter the activation code.
Once you enter the code, Clover installs the latest apps for your device.
Follow the remaining prompts to finish the device setup.
Set a passcode to secure your Clover device
During activation, you may be prompted to set a passcode. If you already have an admin account, you may not need this step. Setting a passcode adds an extra layer of security.
View device information
Open Device Settings.
Scroll down and select About Device.
View details such as the serial number, model, software version, and Reboot Time to identify the hardware you’re using.
Contact us
Clover Support at (855) 280-4508 (Monday–Friday, 9 AM–8 PM Eastern Time)